Privacy Policy

We respect your privacy and are committed to protecting your personal data. This privacy policy complies with UK data protection laws including the UK GDPR.

Last updated: 28/02/2026

Quick Overview

Data We Collect

Contact details, usage data, and call recordings for service provision

Your Rights

Access, rectify, erase, or port your data under UK GDPR

1. Who We Are

We are AssistAI, a company that provides remote monitoring and management (RMM) services. For the purposes of UK data protection law, we are the data controller of your personal information.

Contact details:
Email: sebastianorbe123@gmail.com
Name: Sebastian Orbe

2. What Personal Data We Collect

Account Information:

  • Email address
  • Password (encrypted)
  • Account creation date

Service Data:

  • Organization and customer data
  • Device inventory and metadata
  • Command execution logs and policy settings
  • Usage statistics and audit data

3. How We Use Your Data

We process your personal data for the following purposes:

  • Service Provision: To provide our RMM and device management services
  • Account Management: To manage your account and provide customer support
  • Service Improvement: To analyze usage patterns and improve our services
  • Legal Compliance: To comply with legal obligations and resolve disputes
  • Security: To protect against fraud and ensure platform security

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Contract: Processing necessary for the performance of our service contract
  • Legitimate Interest: Service improvement and security measures
  • Legal Obligation: Compliance with applicable laws
  • Consent: Where you have given specific consent (withdrawable at any time)

5. Data Sharing and Third Parties

We may share your data with:

  • Service Providers: Infrastructure and tooling necessary to operate the platform
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In the event of a merger, acquisition, or sale

We ensure all third parties provide adequate protection for your data and comply with UK data protection laws.

6. International Transfers

Some of our service providers may be located outside the UK. Where we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy:

  • Account data: Until account deletion plus 7 years for legal compliance
  • Call recordings: 12 months unless longer retention required for dispute resolution
  • Usage data: 24 months for service improvement

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of Access: Request copies of your data
  • Right to Rectification: Correct inaccurate data
  • Right to Erasure: Request deletion of your data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Where processing is based on consent
  • Right to Complain: Contact the ICO if you're unhappy

To exercise these rights, contact us at sebastianorbe123@gmail.com.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and staff training
  • Secure data centers and backup procedures

10. Cookies and Tracking

We use essential cookies to provide our service. We do not use tracking cookies or analytics cookies without your consent. You can manage cookie preferences in your browser settings.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service. Continued use of our service after changes constitutes acceptance.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Email: sebastianorbe123@gmail.com
Name: Sebastian Orbe

If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk